Refund Policy

2What you are paying for

The Free Tier exists so that you can evaluate the analysis before committing to a paid plan. We encourage you to use it first.

3The general rule

This reflects the nature of the service: the cost of producing a Report is incurred at the moment of generation and cannot be recovered once the analysis has been delivered to you.

4When a Report is treated as generated

A Report is treated as generated once the analysis has completed and the result has been made available in your account, whether or not you have opened it.

5Cancellation and termination

You may cancel a subscription at any time from your account settings. Cancellation stops future renewals; it does not refund fees already paid, and access continues until the end of the paid period.

Where we suspend or terminate an account for breach of the Terms, no refund is issued.

6Your statutory rights

If you believe a statutory right applies to your purchase, contact us with the details and we will review the request.

7How to raise a request

1. 1.Email support@sanviau.com from the address registered to your account.
2. 2.Include the order or transaction reference and the date of purchase.
3. 3.Describe the issue, and state the statutory right you are relying on if applicable.
4. 4.We will review the request and respond with our decision and reasons.

8Billing errors and duplicate charges

If you have been charged in error, or charged more than once for the same purchase, contact support with the transaction references and we will investigate. A demonstrable billing error is not a refund under this policy — it is a correction, and is handled as such.

9Changes to this policy

We may update this policy. Changes are posted to this page with a revised effective date and apply to purchases made after that date.